One company who has seen major success as a result is Chewy.
Chewy is an online source for all things pet related. It was founded in 2011 and is based in Dania Beach, Florida. Chewy offers products from over 1,000 brands. It has been compared to Amazon, but for pets. Shipment times from Chewy are typically 1-2 days, and customer satisfaction is at the center of all they do.
Chewy is known for being extremely friendly and focused on their customers. One of example of this was seen recently. A customer’s dog passed away and he soon after found flowers on his doorstep sent from Chewy. This was just a normal customer, he wasn’t known for mass orders or anything out of the ordinary. He was impressed with Chewy’s thoughtful attentiveness in his time of sadness.
The operational standards of Chewy also deserve recognition. Chewy implements practices that guarantee benefits for both the customers and the company through retail sales forecasting.
When you start an account on Chewy.com you create a consumer profile. You’re able to put in facts about your pet, like their birthday, allergies, breed, name, weight, medications, and more. You can even put in a photo of your pet!
These may just seem like customer loyalty perks, but there’s more of a reason behind these nice benefits. With a profile of their consumers’ interests and needs, Chewy has a very good idea of what inventory they need to have in stock. For example, in a given quarter if there’s an influx of customers with dogs, but not many cats, Chewy would be smart to stock up on their most popular dog products.
The subscriptions offer customers a few saved dollars, and they help Chewy know what products are almost guaranteed to be purchased. For example, if 100 customers subscribe to a certain brand of dog food, Chewy knows to order at least that much product. Also, Chewy can work out additional deals with the brand as they have guaranteed consumerism to support their bargaining.
Chewy has quickly become the leading supplier of any pet need you can think of. PetSmart was threatened by this online alternative, and in the largest e-commerce acquisition purchased Chewy for $3.35 billion. Chewy has 19.8 million active customers, so their success is only going to continue.
You may look at this example and think your company is too different to benefit from any kind of retail sales forecasting software. Let us assure you, regardless of your company’s size, sales forecasting software can benefit your business. If you have product to sell, you can always use predictions regarding your future sales.
Accurate forecasts allow you to make equally accurate plans regarding your inventory, finances, warehouse operations, labor costs, and more.
At Avercast, we have spent the last 40 years becoming experts in supply chain management. Our experts have developed 280+ algorithms to ensure our software produces the most accurate forecasts possible. We have customers all over the world, and they all have recognized the unmatched accuracy and satisfaction guaranteed with Avercast. Visit our homepage to read direct quotes from happy Avercast customers.
If you want to see more success through accurate sales forecasting tools, you’re at the right place. Our experts would love to talk specifics with you. Please reach out today for a call or product demonstration given by one of our qualified representatives.